Cisco 7961G-GE - IP Phone VoIP User Manual

Chapter 9 Troubleshooting and Maintenance
Resolving Startup Problems
9-6
Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0
OL-11953-01
Verifying Cisco Unified Communications Manager Settings
On the Cisco Unified IP Phone, press the Settings button, choose Network
Configuration, and look at the Communications Manager 1–5 options. The
Cisco Unified IP Phone attempts to open a TCP connection to all the
Cisco Unified Communications Manager servers that are part of the assigned
Cisco Unified Communications Manager group. If none of these options contain
IP addresses or show Active or Standby, the phone is not properly registered with
Cisco Unified Communications Manager. See the “Checking Network
Connectivity” section on page 9-4 for tips on resolving this problem.
Cisco Unified Communications Manager and TFTP Services Are Not Running
If the Cisco Unified Communications Manager or TFTP services are not running,
phones may not be able to start up properly. However, in such a situation, it is
likely that you are experiencing a system-wide failure and that other phones and
devices are unable to start up properly.
If the Cisco Unified Communications Manager service is not running, all devices
on the network that rely on it to make phone calls will be affected. If the TFTP
service is not running, many devices will not be able to start up successfully.
To start a service, follow these steps:
Procedure
Step 1 From Cisco Unified Communications Manager Administration, choose
Serviceability from the Navigation drop-down list.
Step 2 Choose Tools > Control Center - Network Services.
Step 3 Choose the primary Cisco Unified Communications Manager server from the
Server drop-down list.
The page displays the service names for the server that you chose, the status of
the services, and a service control panel to start or stop a service.
Step 4 If a service has stopped, click its radio button and then click the Start button.
The Service Status symbol changes from a square to an arrow.

Cisco 7961G-GE - IP Phone VoIP Specifications

General

Brand	Cisco
Model	7961G-GE - IP Phone VoIP
Category	IP Phone
Language	English