Cisco 7961G-GE - IP Phone VoIP User Manual

Chapter 9 Troubleshooting and Maintenance
General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module 7914 (SCCP Phones Only)
9-18
Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0
OL-11953-01
General Troubleshooting Tips for the Cisco
Unified IP Phone Expansion Module 7914 (SCCP
Phones Only)
Table 9-3 provides general troubleshooting information for the
Cisco Unified IP Phone Expansion Module 7914.
Resetting or Restoring the Cisco Unified IP Phone
There are two general methods for resetting or restoring the Cisco Unified IP
Phone:
• Performing a Basic Reset, page 9-19
• Performing a Factory Reset, page 9-20
Table 9-3 Cisco Unified IP Phone Expansion Module 7914 Troubleshooting
Problem Solution
No display on the Cisco
Unified IP Phone Expansion Module
7914.
Verify that all of the cable connections are correct.
Verify that you have power to the Cisco Unified IP Phone
Expansion Module 7914
Lighted buttons on the first Cisco
Unified IP Phone Expansion Module
7914 are all red.
Verify that the Cisco Unified IP Phone Expansion Module 7914
is defined in Cisco Unified Communications Manager.
Lighted buttons on the second Cisco
Unified IP Phone Expansion Module
7914 are all amber.
Verify that the Cisco Unified IP Phone Expansion Module 7914
is defined in Cisco Unified Communications Manager.

Cisco 7961G-GE - IP Phone VoIP Specifications

General

Brand	Cisco
Model	7961G-GE - IP Phone VoIP
Category	IP Phone
Language	English