Cisco 7961G-GE - IP Phone VoIP

8-13
Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0
OL-11953-01
Chapter 8 Monitoring the Cisco Unified IP Phone Remotely
Device Logs
Device Logs
The following device logs hyperlinks on a phone’s web page provide information
you can use to help monitor and troubleshoot the phone. To access a device log
area, access the web page for the phone as described in the “Accessing the Web
Page for a Phone” section on page 8-2.
• Console Logs—Includes hyperlinks to individual log files. The console log
files include debug and error messages received on the phone.
• Core Dumps—Includes hyperlinks to individual dump files. The core dump
files include data from a phone crash.
• Status Messages—Displays up to the 10 most recent status messages that the
phone has generated since it was last powered up. You can also see this
information from the Status Messages screen on the phone. Table 7-2
describes the status messages that can appear.
• Debug Display—Displays debug messages that might be useful to Cisco TAC
if you require assistance with troubleshooting.
Tx Collisions Total number of collisions that occurred while a packet was being transmitted
Tx excessLength Total number of packets not transmitted because the packet experienced 16
transmission attempts
Tx broadcast Total number of broadcast packets transmitted by the phone
Tx multicast Total number of multicast packets transmitted by the phone
Neighbor Device ID Identifier of a device connected to this port
Neighbor IP Address IP address of the neighbor device
Neighbor Port Neighbor device port to which the phone is connected
Table 8-4 Access Area and Network Items (continued)
Item Description