Cisco 7961G Administration Guide

Contents
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Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE
OL-6966-01
Verifying DHCP Settings 9-9
Checking Static IP Address Settings 9-10
Verifying the Voice VLAN Configuration 9-10
Verifying that the Phones Have Not Been Intentionally Reset 9-10
Eliminating DNS or Other Connectivity Errors 9-11
Troubleshooting Cisco IP Phone Security 9-12
General Troubleshooting Tips for the Cisco IP Phone 9-13
General Troubleshooting Tips for the Cisco IP Phone 7914 Expansion
Module
9-16
Resetting or Restoring the Cisco IP Phone 9-16
Performing a Basic Reset 9-16
Performing a Factory Reset 9-17
Using the Quality Report Tool 9-19
Where to Go for More Troubleshooting Information 9-20
Cleaning the Cisco IP Phone 9-20
APPENDIX A Providing Information to Users Via a Website A-1
How Users Obtain Support for the Cisco IP Phone A-1
How Users Access the Online Help System on the Cisco IP Phone A-2
How Users Get Copies of Cisco IP Phone Manuals A-2
How Users Subscribe to Services and Configure Phone Features A-3
How Users Access a Voice Messaging System A-4
How Users Configure Personal Directory A-4
APPENDIX B Supporting International Users B-1
Adding Language Overlays to Phone Buttons B-1
Installing the Cisco IP Telephony Locale Installer B-2

Cisco 7961G Specifications

General

Brand	Cisco
Model	7961G
Category	IP Phone
Language	English