Cisco 7961G Administration Guide

Chapter 7 Viewing Security Information, Model Information, Status, and Statistics on the Cisco IP Phone
Status Menu
7-12
Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE
OL-6966-01
TFTP access error TFTP server is pointing to a
directory that does not exist.
• If you are using DHCP, verify that the
DHCP server is pointing to the correct
TFTP server.
• If you are using static IP addresses, check
configuration of TFTP server. See the
“Network Configuration Menu” section
on page 4-6 for details on assigning a
TFTP server.
TFTP file not found The requested load file (.bin)
was not found in the TFTPPath
directory.
Check the load ID assigned to the phone (from
Cisco CallManager, choose Device > Phone).
Verify that the TFTPPath directory contains a
.bin file with this load ID as the name.
TFTP error The phone does not recognize
an error code provided by the
TFTP server.
Contact the Cisco TAC.
TFTP server not
authorized
The specified TFTP server
could not be found in the
phone’s CTL.
• The DHCP server is not configured
properly and is not server the correct
TFTP server address. In this case, update
the TFTP server configuration to specify
the correct TFTP server.
• If the phone is using a static IP address,
the phone may be configured with the
wrong TFTP server address. In this case,
enter the correct TFTP server address in
the Network Configuration menu on the
phone.
• If the TFTP server address is correct,
there may be a problem with the CTL file.
In this case, run the CTL client and
update the CTL file, making sure that the
proper TFTP servers are included in this
file.
Table 7-1 Status Messages on the Cisco IP Phone (continued)
Message Description Possible Explanation and Action

Cisco 7961G Specifications

General

Brand	Cisco
Model	7961G
Category	IP Phone
Language	English