Cisco 7961G - Page 147

7-11
Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE
OL-6966-01
Chapter 7 Viewing Security Information, Model Information, Status, and Statistics on the Cisco IP Phone
Status Menu
Load rejected HC The application that was
downloaded is not compatible
with the phone’s hardware.
Occurs if you were attempting to install a
version of software on this phone that did not
support hardware changes on this newer
phone.
Check the load ID assigned to the phone (from
Cisco CallManager, choose Device > Phone).
Re-enter the load displayed on the phone. See
the “Firmware Versions Screen” section on
page 7-15 to verify the phone setting.
No default router DHCP or static configuration
did not specify a default
router.
• If the phone has a static IP address, verify
that the default router has been
configured. See the “Network
Configuration Menu” section on page 4-6
section for details.
• If you are using DHCP, the DHCP server
has not provided a default router. Check
the DHCP server configuration.
No DNS server IP A name was specified but
DHCP or static IP
configuration did not specify a
DNS server address.
• If the phone has a static IP address, verify
that the DNS server has been configured.
See the “Network Configuration Menu”
section on page 4-6 section for details.
• If you are using DHCP, the DHCP server
has not provided a DNS server. Check the
DHCP server configuration.
No CTL installed A certificate trust list (CTL)
file is not installed in the
phone.
Occurs if security is not configured or, if
security is configured, because the CTL file
does not exist on the TFTP server.
For more information, refer to
Cisco CallManager Security Guide.
Programming Error The phone failed during
programming.
Attempt to resolve this error by power cycling
the phone. If the problem persists, contact
Cisco technical support for additional
assistance.
Table 7-1 Status Messages on the Cisco IP Phone (continued)
Message Description Possible Explanation and Action