Cisco 7961G Administration Guide

Chapter 7 Viewing Security Information, Model Information, Status, and Statistics on the Cisco IP Phone
Status Menu
7-10
Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE
OL-6966-01
File auth error An error occurred when the
phone tried to validate the
signature of a signed file. This
message includes the name of
the file that failed.
• The file is corrupted. If the file is a phone
configuration file, delete the phone from
the Cisco CallManager database using
Cisco CallManager Administration. Then
add the phone back to the
Cisco CallManager database using
Cisco CallManager Administration.
• There is a problem with the CTL file and
the key for the server from which files are
obtained is bad. In this case, run the CTL
client and update the CTL file, making
sure that the proper TFTP servers are
included in this file.
File not found The phone cannot locate on the
TFTP server the phone load
file that is specified in the
phone configuration file.
Make sure that the phone load file is on the
TFTP server and that the entry in the
configuration file is correct.
IP address released The phone has been
configured to release its IP
address.
The phone remains idle until it is power
cycled or you reset the DHCP address. See the
“Network Configuration Menu” section on
page 4-6 for details.
Load auth failed The phone could not load a
configuration file.
The configuration file that the phone received
from the server identified in this message is
corrupt. Make sure that a good version of the
configuration file exists on that server.
Load auth failed A signed phone load file has
been modified or renamed.
Make sure that the phone load file that the
phone is downloading has not been altered or
renamed.
Load ID incorrect Load ID of the software file is
of the wrong type.
Check the load ID assigned to the phone (from
Cisco CallManager, choose Device > Phone).
Verify that the load ID is entered correctly.
Table 7-1 Status Messages on the Cisco IP Phone (continued)
Message Description Possible Explanation and Action

Cisco 7961G Specifications

General

Brand	Cisco
Model	7961G
Category	IP Phone
Language	English