Flinders
Connecting
CRICOS No. 00114A
Step 1 Press the flashing amber Session button or press Session on the
touchscreen.
Step 2 Navigate to the new call using the Navigation pad and either press Answer
or Select.
Determine If Shared Line Is On Hold
Look for a pulsing red line button and the Hold icon.
When these indicators display, a call on the shared line has been put on hold
remotely by another user.
Remote Hold
When you place a call on hold while using a shared line, the line button pulses green
and the phone displays the Hold icon. When another phone places a call on hold,
the line button pulses red and the phone displays the Remote Hold icon.
Hold Reversion
Hold Reversion notifies you when a call is left on hold.
A Hold Reversion notification is similar to a new call notification and includes these
cues:
• Single ring, repeating at intervals
• Flashing amber line button
• Flashing message indicator on the handset
• Visual notification on the phone screen
Respond to Hold Reversion Notification
Press the flashing amber line button or Answer to resume the call from hold.
Hunt Groups
Hunt Groups are used to share the call load in organizations that receive a large
number of incoming calls. This is not a standard feature.
The ITS Service Desk sets up a hunt group with a series of directory numbers. When
the first directory number in the hunt group is busy, the system hunts for the next
available directory number in the group and directs the call to that phone.
If you are a member of a hunt group, you sign in to a hunt group when you want to
receive calls, and you sign out of the group when you want to prevent calls from
ringing on your phone.
Your administrator sets up the Queue Status button so that you can view statistics
about the queue for the hunt group.
Calls in the group call queue display the same call identification number, no matter
which group phone accesses the list.
Sign In and Out of Hunt Group
Signing out of a hunt group does not prevent direct calls from ringing your phone.
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