Cisco 9971 - Frequently Asked Questions

Flinders
Connecting
CRICOS No. 00114A
Frequently Asked Questions
Q. Why can't I see all the active calls on my phone?
A. When there are more calls than available session buttons on the phone, you can
scroll using the Navigation pad to see them. Calls are sorted from oldest to newest,
with the oldest call at the top of the list.
Q. How do I redirect an incoming call when I am on a call?
A. To redirect an incoming (ringing) call while on another call, use the Navigation pad
to highlight the incoming call, and then press Divert. Otherwise press Divert to
redirect the current, active call.
Q. If I’m on a call, how can I silence the ringing of an incoming call?
A. You can silence the incoming (ringing) call. Press Volume down once, and then
let the incoming call go to the target number (voicemail or predetermined number set
up the system administrator).
Q. How can I resume a call that is on hold?
A. To resume a call on hold, you can use any of the following methods:
• Press the pulsing green session button.
• Press the call session on the phone display.
• Press Resume.
• Highlight the call by using the Navigation pad and press Select button.
• Press Hold.
Q. What is the difference between the buttons on the left and those on the right of the
screen?
A. Your phone has feature buttons on the left and call session buttons on the right.
Use the feature buttons to access features (such as speed dial) or select a phone
line. Use call session buttons to perform call-related tasks, such as making a new
call, resuming a held call, or checking your voicemail. The positions of the session
buttons and feature buttons can be reversed on phones that use a locale with a right-
to-left reading orientation, such as Hebrew and Arabic.
Q. Why do the softkeys keep changing?
A. Softkeys act on the selected (highlighted) call or menu item only. The softkeys
that display depend on the call or item you have selected.
Q. What is the best way to look at calls when I have a shared line or multiple lines?
A. If you have a shared line or multiple lines, it is recommended that you use the All
Calls feature to view calls. When you press the All Calls button (on the left), all calls
for all your lines are listed on the phone screen in chronological order (oldest first). If
you do not have an All Calls button, contact the ITS Service Desk on 12345 to set
up this feature. Your administrator can also set up your primary line key to act the
same as the All Calls button.
Q. Why does my call disappear after I accidently press a button?
A. If you are on a call and press a button for another line, your line view will change.
Your current call disappears from view and calls for the newly selected line are
displayed. To redisplay the call you are on, select the line that it is on, press All