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Cisco IE 3000 Switch System Message Guide
OL-13020-01
Chapter 2 Message and Recovery Procedures
SW_VLAN Messages
Error Message SW_VLAN-3-VTP_PROTOCOL_ERROR: VTP protocol code internal error
[chars].
Explanation The VTP code encountered an unexpected error while processing a configuration
request, a packet, or a timer expiration. [chars] is the internal error.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the error by using the Output Interpreter. Enter the show
tech-support user EXEC command to gather data that might help identify the nature of the error.
Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case
with the TAC, or contact your Cisco technical support representative, and provide the representative
with the gathered information. For more information about these online tools and about contacting
Cisco, see the
“Error Message Traceback Reports” section on page 1-4.
Error Message SW_VLAN-4-BAD_PM_VLAN_COOKIE_RETURNED: VLAN manager unexpectedly
received a bad PM VLAN cookie from the Port Manager, VLAN indicated [dec].
Explanation The VLAN manager received an upcall and a VLAN cookie from the port manager,
which translated to a bad VLAN ID. [dec] is the VLAN ID.
Recommended Action Find out more about the error by using the show tech-support privileged EXEC
command and by copying the error message exactly as it appears on the console or system log and
entering it in the Output Interpreter tool. Use the Bug Toolkit to look for similar reported problems. For
more information about these online tools and about contacting Cisco, see the
“Error Message
Traceback Reports” section on page 1-4.
Error Message SW_VLAN-4-BAD_STARTUP_VLAN_CONFIG_FILE: Failed to configure VLAN from
startup-config. Fallback to use VLAN configuration file from non-volatile memory.
Explanation The VLAN software did not use the VLAN configuration from the startup-configuration
file. It will use the binary VLAN configuration file in NVRAM memory.
Recommended Action No action is required.
Error Message SW_VLAN-4-BAD_VLAN_CONFIGURATION_FILE: VLAN configuration file
contained incorrect verification word [hex].
Explanation The VLAN configuration file read by the VLAN manager did not begin with the correct
value. The VLAN configuration file is invalid, and it has been rejected. [hex] is the incorrect
verification value.
Recommended Action Find out more about the error by using the show tech-support privileged EXEC
command and by copying the error message exactly as it appears on the console or system log and
entering it in the Output Interpreter tool. Use the Bug Toolkit to look for similar reported problems. For
more information about these online tools and about contacting Cisco, see the
“Error Message
Traceback Reports” section on page 1-4.
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