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Cisco MDS 9000 Family Troubleshooting Guide
OL-5183-02, Cisco MDS SAN-OS Release 1.3
Preface
Obtaining Technical Assistance
Cisco.com
Cisco.com offers a suite of interactive, networked services that let you access Cisco information,
networking solutions, services, programs, and resources at any time, from anywhere in the world.
Cisco.com provides a broad range of features and services to help you with these tasks:
• Streamline business processes and improve productivity
• Resolve technical issues with online support
• Download and test software packages
• Order Cisco learning materials and merchandise
• Register for online skill assessment, training, and certification programs
To obtain customized information and service, you can self-register on Cisco.com at this URL:
http://tools.cisco.com/RPF/register/register.do
Technical Support Center
Cisco technical support is available to all customers who need technical assistance with a Cisco product,
technology, or solution. Two types of support are available: the Cisco Technical Support Website and the
Cisco Escalation Center. The type of support that you choose depends on the priority of the problem and
the conditions stated in service contracts, when applicable.
We categorize Cisco technical support inquiries according to urgency:
• Priority level 4 (P4)—You need information or assistance concerning Cisco product capabilities,
product installation, or basic product configuration. There is little or no impact to your business
operations.
• Priority level 3 (P3)—Operational performance of the network is impaired, but most business
operations remain functional. You and Cisco are willing to commit resources during normal business
hours to restore service to satisfactory levels.
• Priority level 2 (P2)—Operation of an existing network is severely degraded, or significant aspects
of your business operations are negatively impacted by inadequate performance of Cisco products.
You and Cisco will commit full-time resources during normal business hours to resolve the situation.
• Priority level 1 (P1)—An existing network is “down,” or there is a critical impact to your business
operations. You and Cisco will commit all necessary resources around the clock to resolve the
situation.
Cisco Technical Support Website
The Cisco Technical Support Website provides online documents and tools to help troubleshoot and
resolve technical issues with Cisco products and technologies. To access the Cisco Technical Support
Website, go to this URL:
http://www.cisco.com/techsupport
All customers, partners, and resellers who have a valid Cisco service contract have complete access to
the technical support resources on the Cisco Technical Support Website. Some services on the Cisco
Technical Support Website require a Cisco.com login ID and password. If you have a valid service
contract but do not have a login ID or password, go to this URL to register:
http://tools.cisco.com/RPF/register/register.do
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