Colop e-mark create - Page 54

e-mark create marking device Chapter 6 Maintenance
CODI Standard 1.0 54/60
Operating and Maintenance Manual
Problem
Cause
Action
e-mark create leaves spots
Automatic print head
cleaning
Place e-mark create in the docking station.
After raising for the self-cleaning cycle, hold
in the air and then return to the printing
surface
See chapter 5.4
Imprint is not printed even though it
was sent and e-mark create is
ready (self-cleaning cycle does not
come)
Print head has dried out
because e-mark create
was not placed in the
docking station for too
long
Clean print head with damp cloth or wiper,
See chapter 5.5
Always place the e-mark create in the
docking station
Light Guide lights up red on the
rear (USB connection)
Empty battery symbol display in the
app
Battery almost empty
Charge battery
See chapter 6.1
Light Guide flashes red at front and
side
Empty ink level display in the app
No ink cartridge inserted
or not inserted properly
Insert ink cartridge or check position
See chapter 6.2
Light Guide flashes yellow at front
and side
Empty ink level display in the app
Wrong ink cartridge
inserted
Insert an original COLOP ink cartridge
Cannot remove ink cartridge
Lower flap closed
Open lower flap
See chapter 6.2
No data transfer possible
No WIFI connection
possible
Check settings at “My e-marks” or WIFI
settings on the mobile device
See chapter 5.7
No WIFI connection possible
Other e-mark create
already connected with
the mobile device
e-mark create is
connected with other
device via WIFI
Wrong password
Disconnect the other device and connect with
e-mark create
Enter right password
e-mark create password entry not
possible
Wrong password or
password forgotten
Reset e-mark create to factory settings
See chapter 6.5