Colop e-mark create - Page 55

e-mark create marking device Chapter 6 Maintenance
CODI Standard 1.0 55/60
Operating and Maintenance Manual
Problem
Cause
Action
Data transfer taking too long
Poor WIFI connection
between e-mark create
and mobile device
Use the mobile device alongside the e-mark
create
e-mark create signal sounds and
flashes red
Not placed in the docking
station; e-mark create
signal sounds after one
minute
Always place the e-mark create in the
docking station
e-mark create sounds a signal and
flashes red even though it is in the
docking station
Contact problem
e-mark create is not
correctly positioned in the
docking station
Change e-mark create position in the docking
station
e-mark create does not switch on
Battery is completely
discharged
Charge device
See chapter 6.1
The print head also needs cleaning,
depending on printing quality
See chapter 5.5
e-mark create does not charge
Contact problem between
e-mark create and
docking station or mains
adapter
Battery is completely
discharged or defective
Mains adapter defective
Charge e-mark create for several hours and
switch on again
Contact dealer if battery or mains adapter
defective
No data transfer, even though e-
mark create switched on
Light Guide does not light up
e-mark create has gone
into sleep mode
Remove e-mark create from the docking
station, it switches on again automatically
Housing damaged
e-mark create has been
dropped
Send device away for repair
See chapter 6.6
For further details and more problems, click here: http://emark.colop.com/faq/