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Chapter 2 Warranty and Service
2.1 Warranty Terms
COMEN provides warranty for the device (main unit) and the accessories. The warranty period begins on the
date products are shipped to customer. If a customer promptly notifies us of customer’s warranty claim
hereunder, we will either repair, adjust or replace (with new or exchange replacement parts) our products.
COMEN warrants that any service it provides to customers will be performed by trained individuals in a
workmanlike manner.
2.2 What is excluded
The warranty does not cover for the situations caused by the following condition:
Malfunction or damage caused by improper use or man-made failure.
Malfunction or damage caused by unstable or out-of-range power input.
Malfunction or damage caused by force majeure such as fire and earthquake.
Malfunction or damage caused by improper operation or repair by unqualified or unauthorized service
people.
Malfunction or damage caused by use of parts or accessories not approved by COMEN
Malfunction of the instrument or part whose serial number is not legible enough.
Others not caused by instrument or part itself.
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