Comen STAR8000 - Network Related Problems

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The type of paper is wrong Install the right paper
Cable defective or poorly
connected
1. Check that cable between recorder
and Motherboard is properly
connected.
2. Check that connecting cables and
connectors are not damaged.
Recorder power
supply failure
Check if the power module outputs 5 V
DC and 12V DC correctly, if no,
reconnect the cable or change the main
board
Recorder failure Replace the recorder.
Poor print quality
Paper roll not properly
installed
Stop the recorder and re-install the
paper roll.
Print head dirty
1. Check the thermal print head
2. Clean the thermal print head with an
appropriate cleaning solution.
Print head failure Replace the print head.
Recorder failure Replace recorder.
Paper jam
paper feeding not improperly Reloading the paper
Recorder defected Replace the paper
4.6.13 Network Related Problems
Symptoms Possible Cause Corrective Action
Can’t communicate with CMS,
indicator of RJ45 port is not
illuminated or flashing
Inner network cable defective
or poor connection
1. Reconnect the network cable
2. Replace the network cable
JR45 Connector problem Replace the connector
AP adapter/router is defected Replace the AP adapter or router
Can’t communicate with CMS,
but connection is ok
Settings problem Reset the IP address and monitor
configuration according the user manual
Computer system compatible
problem
Install the right version of windows
system