Comen STAR8000 - Obtain the RMA Form; Send the Parts to COMEN

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NOTE
 Both Return Material Authorization Form and Declaration Form are offered by COMEN service
department once the SCF is confirmed by service engineer.
 The customer is responsible for freight& insurance charges when the equipment is shipped to COMEN
for service, including custom charges. We are responsible for the freight, insurance & custom charges
from COMEN to the customer.
 Out of Warranty
After receiving the RMA form from the service department, the customer sends defective parts to COMEN
in advance. We will analyze the problems and discuss with the customer about either repairing or replacing
the part(s). Once the maintenance fee is invoiced and paid, we will make sure to dispatch good part(s) to the
confirmed address.
NOTE
 The customer is responsible for any freight& insurance charge for the returned product.
2.3.3 Obtain the RMA Form
Before the shipment of the materials, the customer must obtain an RMA form from our service department,
in which the RMA number, description of returning parts and shipping instructions are included. The RMA
number should be indicated on the packaging box.
NOTE
 COMEN should not have any obligation to the end-user or customer who returns the goods without
the notification by our service department. The sender takes full responsibility for the accounted fee.
2.3.4 Send the Parts to COMEN
Follow these suggested instructions:
 Please disassemble the parts with anti-static facility.