Comen STAR8000 - Service Procedure; Fill in the Service Claim Form (SCF); Send COMEN the SCF and Select a Solution

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2.3 Service Procedure
2.3.1 Fill in the Service Claim Form (SCF)
Fill in the SCF with detailed information including: Model Name, Serial Number (SN)and Problem
Phenomena.
COMEN should not have any obligation to take over the case without this information. The form can be
gotten from our company’s Service Department.
2.3.2 Send COMEN the SCF and Select a Solution
Once the service department receives the fully filled SCF, our engineer will offer a solution in three working
days. We will follow the case based on the two conditions below:
 Within Warranty
There are two options:
1. After receiving the Return Material Authorization (RMA) form from our service department, customer
sends us the defective parts and informs about the shipment tracking number. Then we will dispatch
new part(s) to your confirmed address with confirmed shipping invoice.
2. The customer signs the Declaration Form and sends it back by email or fax. This form is legally
certificated to make sure the customer or end-user will return the defective parts to us on time. We will,
at this option, dispatch the replacement(s)with confirmed shipping invoice.