28 | CORNING VIDEODROP
7.6.2 Error messages
The following table summarizes the error messages that can be displayed in Videodrop.
Warning/Information Message Meaning/Recommendations
error 4 - Export failed Contact Corning support team (Videodrop@corning.com) or your
local representative.
error 5 - Export failed
error 6 - Camera initialization error
error 7 - Camera initialization error
error 8 - Camera initialization error
error 9 - Camera initialization error
error 10 - Camera initialization error
error 11 - Camera initialization error
error 12 - Video card driver error
error 13 - Video card driver error
error 14 - Video card driver error
error 15 - Video card driver error
error 16 - Video card driver error
error 17 - Video card driver error
error 18 - Communication error Try to restart qvirCLS. If the error appears again, contact
Corning support team (Videodrop@corning.com) or your local
representative.
error 19 - Communication error
error 20 - Communication error
error 21 - Communication error
error 22 - Videodrop is not responding
error 23 - Videodrop is not responding. Videodrop not powered or
usb cable not connected.
Make sure the Videodrop power supply is connected to a
functioning power outlet; the power switch is ON; the USB
cable is correctly connected. If the error appears again, contact
Corning support team (Videodrop@corning.com) or your local
representative.
error 24 - Videodrop is not responding Try to restart qvirCLS. If the error appears again, contact
Corning support team (Videodrop@corning.com) or your local
representative.
error 25 - Videodrop is not responding
error 26 - Camera is not responding
error 27 - Camera is not responding
error 28 - Camera is not responding. Camera not connected or
Videodrop not powered.
Make sure the Videodrop power supply is connected to a
functioning power outlet; the power switch is ON; the video
cable is correctly connected. If the error appears again, contact
Corning support team (Videodrop@corning.com) or your local
representative.
error 29 - Camera is not responding Try to restart qvirCLS. If the error appears again, contact
Corning support team (Videodrop@corning.com) or your local
representative.
error 30 - Camera is not detected
error 31 - File cannot be saved Contact Corning support team (Videodrop@corning.com) or your
local representative.
error 32 - File is corrupted
error 33 - File cannot be read
error 34 - File cannot be opened
error 35 - Measurement cannot be saved
error 36 - Measurement cannot be saved
error 39 - Camera is not responding: Camera not connected or
Videodrop not powered.
Make sure the Videodrop power supply is connected to a
functioning power outlet; the power switch is ON; the video
cable is correctly connected. If the error appears again, contact
Corning support team (Videodrop@corning.com) or your local
representative.
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