127D-Link M30 AX3000 Dual-Band Wi-Fi 6 Router User Manual
Section 7 - Troubleshooting
Troubleshooting
This chapter provides solutions to problems that can occur during the installation and operation of the router. Read the fol-
lowing descriptions if you are having any problems.
1. Why can’t I access the web-based conguration utility?
When entering the IP address of the D-Link router (192.168.200.1 for example), you are not connecting to a website, nor do
you have to be connected to the Internet. The device has the utility built-in to a ROM chip in the device itself. Your computer
must be on the same IP subnet to connect to the web-based utility.
• Make sure you have an updated Java-enabled web browser. We recommend the following:
- Mozilla Firefox 28 or higher
- Google™ Chrome 28 or higher
- Apple Safari 6 or higher
• Verify physical connectivity by checking for solid link lights on the device. If you do not get a solid link light, try using a dif-
ferent cable, or connect to a dierent port on the device if possible. If the computer is turned o, the link light may not be
on.
• Disable any Internet security software running on the computer. Software rewalls such as ZoneAlarm, BlackICE, Sygate
and Norton Personal Firewall may block access to the conguration pages. Check the help les included with your rewall
software for more information on how to disable or congure it.
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