11 Customer information
After installation and test operation, the customer must be
informed about their new heat pump installation. Below is a check-
list regarding the information that the installer must give the cus-
tomer:
• Themodeloftheheatpumpthathasbeeninstalled
• RunthroughtheMaintenanceinstructionsandshowwhatitcon-
tains
• Describethevariousoperatingmodesandwhattheymean
• Describethemostcommonalarmsandcorrectiveactions
• Demonstratehowtonavigatethecontrolcomputerandwhich
settings the customer can set themselves
• Demonstratehowtoviewhistoryandoperatingtimes
• Showthepipeinstallationandgothroughtheperiodicmainte-
nance actions that the customers must be aware of:
- recommended pressure on manometers
- fill the heating system
- exercise safety valves
- clean strainers
• Explainhowthecustomercanfineadjusttheirexistingheating
system according to the instructions in the maintenance instruc-
tions
• Theapplicablewarranties
• Whereisthecustomertoturnforservicing
• Finally,fillinthereferencelistatthebackoftheMaintenance
instructions.