Cause Troubleshooting Remedy
7. Lack of condensation insulation on cold 
water pipe and/or brine pipe. 
Establish where the condensation is coming 
from.
The brine pipe must always be insulated. 
In the event of problems with condensa-
tion on the cold water pipes, insulate them. 
Condensation often accumulates in joints 
and angled sections of the insulation. 
Improve the insulation.
8. Leak at soldered joints.  Locate the leak. Drain the system of fluid, repair the leak. If 
the leak is on the connection pipe to the 
heat exchanger, also drain the refrigerant 
side.
9. Leak at the condenser’s drain cock.  1. Check that the valve is completely closed. 
2. Check that the sealed cover is sealed.
If the sealed cover is not sealed, replace the 
sealed cover or the entire drain tap.
10. Leak at the condenser’s bleed valve.  Check that it is completely closed. If it is fully closed and still leaks, replace it.
11. Leak at soldered joint on water heater.  Locate the leak. If there is a leak at the soldered joint, 
replace the water heater.
12. Associated leak on the water heater.  •Establishwhetherwatercontinuously
leaks from the safety valve on the expan-
sion vessel on the hot side.
•Establishwhetherwatercontinuously
leaks from the safety valve on the cold side. 
If the water heater has a leak, replace it.
13. Associated leakage in the condenser.  •Checkforlackofrefrigerantintheunit.
•Checkbysmellingbysafetyvalveonthe
hot side, open the valve and check.
If the condenser has a leak, replace it.
14. Anti-freeze is forced out of the safety 
valve on the expansion tank (brine system). 
During the winter, water surrounding the 
hoses in the borehole can freeze. In some 
cases, the ice can push against the hoses 
slightly. Due to the reduction in volume in 
the hose, the anti-freeze fills the expansion 
tank and eventually forces some fluid out of 
the safety valve. 
When the ice in the borehole melts and the 
hose expands and returns to its original 
state, a vacuum is generated which results 
in a reduction in tank level. As the safety 
valve does not let any air in, the expansion 
tank can retract inwards due to the vacuum 
created.
To prevent anti-freeze from being forced 
out from the safety valve, you can exchange 
the existing expansion tank for a closed 
pressure expansion vessel with a greater 
volume.
To prevent the expansion tank retracting 
inwards, a vacuum valve can be installed in 
the system.
NOISE
Problem – Noise problem in the radiator system
Cause Troubleshooting Remedy
1. Flexible hoses missing.  Flexible hoses must be installed according 
to the instructions.
Install flexible hoses according to the 
instructions.
2. Incorrectly installed flexible hoses.  Flexible hoses must be installed according 
to the instructions.
Install flexible hoses according to the 
instructions.
3. Installing/suspending pipes.  Check if the mountings are too rigid, right 
type, right sizes and/or installed too close 
together.
If something seems to be incorrect accord-
ing to the troubleshooting window, carry 
out corrective actions.
4. Clicking.  •Establishwhenclickingoccurs,during
heating and/or in connection with com-
pleted hot water production?
•Locatetheclickingnoises.
A surge tank can be installed on the supply 
line to mix the hot water with the existing, 
slightly cooler, water, before it goes out to 
the radiators.
Try lubricating lead-ins in walls, ceilings and 
floors with silicone spray.