Problem – Alarm HP (high pressure pressure switch)
Cause Troubleshooting Remedy
1. Blocked strainer in the heating system.  Check that the strainer is not blocked.  Clean the strainer if necessary. 
2. Air in the heating system.  Listen for air in the heat pump and heating 
system. 
Bleed the heating system circuit accord-
ing to the installation instructions. 
3. Closed or partially closed thermostats/
valves in the heating system. 
Check that the thermostats/valves in the heat-
ing system are open. 
Open closed thermostats/valves. 
4. The circulation pump that is defective or 
has jammed. 
Is there voltage to the circulation pump? In the control computer’s manual test 
menu check that the circulation pump 
is active.
Check if there is voltage to the circula-
tion pump, if there is, and it does not 
run, the circulation pump is jammed. 
If this is the case, open the bleed 
screw and try to release the paddle 
wheel using a screwdriver for example 
(Does not apply to heat pumps in the 
Optimum series). 
If there is no voltage to the circulation 
pump, check if there is voltage from the 
control computer, see wiring diagram. If 
there is voltage from the control compu-
ter, check the components between the 
control computer and circulation pump.
If a component is defective, replace it.
5. Shut-off main tap in heating system.  Check that the main tap is open. Open closed main tap.
6. Cable break or loose cable to high pres-
sure pressure switch. 
•Checkthatbothcablesareconnectedonthe
pressure switch.
•Usingthebuzzer,checkthatthereareno
cable breaks. In order to do this, disconnect 
the cables from the pressure switch and circuit 
board.
If a cable has come loose, connect it. 
If there is a cable break, replace the 
cable.
7. The operating pressure switch does not 
open. 
•Incorrectpressureswitchinstalled.Sameor
higher break pressure than high pressure pres-
sure switch. See marking.
•Pressureswitchfault,opensatahigherpres-
sure than indicated (mark pressure). Check 
using the manometer apparatus.
•Defectivepressureswitch,neveropens.
If the operating pressure switch does 
not open, replace it. 
8. The high pressure pressure switch opens 
too soon. 
•Incorrectpressureswitchinstalled.Aslowor
lower break pressure than operating pressure 
switch. See marking. 
•Pressureswitchfault,opensatalowerpres-
sure than indicated (mark pressure). Check 
using the manometer apparatus. 
•Defectivepressureswitch,alwaysopen.
If the high pressure pressure switch 
opens too soon or is always open, 
replace it. 
9. External system shunt that closes on time 
setting. 
Check for shunts or valves in the system, which 
are timer-controlled, that close down the entire 
or too large a part of the heating system.
Always ensure that there is a sufficiently 
large water volume for the heat pump 
to work against, i.e. for the heat to give 
off its heat to.
10. Incorrectly facing non-return valve with 
too high opening pressure. 
•Checkthesystem’sdirectionofflowandthat
the non-return valve is turned the correct way.
•Checkthattheheatpump’sexternalavailable
pressure exceeds the non-return valve’s open-
ing pressure.
If the non-return valve is facing the 
wrong way, turn it. 
If the non-return valve has too great an 
opening pressure, replace it.
11. Large pressure drop in the heating sys-
tem. 
•Dirtintheheatingsystem.
•Closedorpartiallyclosedthermostats/valves
in the heating system.
•Underdimensionedpipesystem.Checkthat
the HP’s external available pressure exceeds the 
system pressure drop. 
If necessary, clean/flush the heating 
system.
Open closed thermostats/valves. 
If there is not sufficient pressure equip-
ment, the heating system can be adjust-
ed according to the system solution for 
large pressure drop.