Problem – Noise – miscellaneous
Cause Troubleshooting Remedy
1. Vibrating protective sleeves on the pres-
sure switches. 
Establish where the vibration noise is com-
ing from.
Prevent the protection sleeve vibrating by 
using insulation tape for example.
2. Vibration noise from the electrical instal-
lation. 
Check for electrical steps or similar devices 
screwed to the heat pump and wall. These 
can cause vibrations and noise.
Carry out according to the installation 
instructions.
3. The heat pump is not level.  Check that the heat pump is level by using 
a spirit level.
Check that the heat pump is supported by 
all four feet
If the heat pump is not level, adjust using 
the feet.
HOT WATER
Problem – Temperature and/or quantity
Cause Troubleshooting Remedy
1. Defective 3-way valve motor.  Check the function of the 3-way valve, that 
it runs between the end positions by run-
ning a manual test.
If the motor is defective, replace it.
2. Jammed 3-way valve insert.
The valve is not secure and releases hot 
water to the radiators during hot water 
production. 
Detach the motor and test closing and 
opening of the valve by pressing the con-
trol arm
If the insert jams, remove and clean it, or 
replace it.
3. Air in TWS coil or water outer jacket.  During hot water production:
•Listenforair.
•Checkthetemperaturedifference
between supply and return line.
Bleed the system.
A Large temperature difference can indicate 
air in the system.
4. Start temperature set too high for hot 
water production. 
Check that the start temperature is correctly 
set. Should not be set above the factory set 
value.
•Ifthestartvalueissettoohigh,reduceit
to the factory set value.
•Ifthesystemhasahigh(>+8°C)brinetem-
perature, you may have to reduce the start 
value further for a longer running time.
5. Sensor fault, hot water sensor.
Hot water production is started by the hot 
water sensor. 
Check what the hot water sensor (the start 
sensor) shows, is it a plausible/actual value?
Measure the resistance of the sensor, check 
against the ohm table in the Measurement 
points section.
If the sensor is defective, replace it.
6. Large drain flow (>12l/min). Check how many litres of hot water (approx. 
40°C) per minute drains from the tap. Use a 
clock and bucket to measure the drain flow.
If the drain water flow is greater than 12l/
min, stratification in the water heater is 
affected, which reduces the hot water 
capacity.
Suggested corrective actions:
•Installapressurereductionvalveonthe
incoming cold water pipe.
•Changetoamixerwithlowerflow.
•Adjustthedrainflowontheexistingmixer,
do not open the tap fully.
7. Water heater too small in relation to 
requirement. 
How large is the requirement and what is 
the capacity of the heater?
Replace with a larger heater or supplement 
with an extra heater.
E.G. supplement with an MBH TWS or an 
electric heater.
8. The operating pressure switch opens too 
soon (at too low a pressure).
Hot water production ends when the oper-
ating pressure switch opens. 
Check the break pressure using manometer 
apparatus.
If the pressure switch opens at the incorrect 
pressure, replace it.
The replacement pressure switch can be 
installed on the service output (Schrader 
valve)