Cause Troubleshooting Remedy
7. The compressor runs backwards. The 
incoming phases have the incorrect 
sequence (only applies to 3-phase heat 
pumps). If the compressor runs backwards, 
it will not cope with compressing the refrig-
erant and therefore does not produce the 
correct power, which leads to the control 
computer requesting auxiliary heating. 
•IfthetextERRPHASESEQappearsinthe
display when the heat pump is powered, 
(only appears in the first 10 minutes) this 
means that the phases have the incorrect 
sequence.
•Whenthecompressorisrunning,check
the delivery pipe temperature by feeling 
the delivery pipe that should be hot (not 
just warm) even a little distance from the 
compressor if the phases are correctly 
sequenced.
•Whenthecompressorrunswiththephas-
es incorrectly sequenced a strange noise 
may be heard (loud, rattling) when the 
compressor runs backwards.
If the phases are in the incorrect order, 
switch two incoming phases at the main 
terminal block and recheck according to the 
troubleshooting window.
Problem – The heat pump consumes too much energy
Cause Troubleshooting Remedy
1. Blocked strainer in the heating system. Check that the strainer is not blocked. Clean the strainer if necessary.
2. The compressor cannot run due to an 
alarm. 
Check the alarm that is indicated in the 
display.
Rectify the problem and rest the alarm. See 
the Operational problem – Alarm, section.
3. Incorrect flow over hot side of the heat 
pump. 
Measurement check what the difference 
between the supply and return line is using 
a thermometer (∆t). The difference should 
be about 7-10°C (can vary depending on 
refrigerant). A lower ∆t results in reduced 
efficiency in the heat pump.
Adjust the system to obtain the correct ∆t.
4. Incorrect flow in the brine circuit.  Measurement check what the difference 
between the supply and return line is using 
a thermometer (∆t). The difference should 
not be more than 4°C. A greater ∆t results in 
reduced efficiency in the heat pump.
If the difference is greater than 4°C note 
what is causing it. E.G.: Dirt in the filter, sys-
tem restrictions, system with high pressure 
drop.
5. The heat pump’s control computer is 
not set/adjusted to the customer’s require-
ments/wishes. 
Check the ROOM and CURVE and MIN set-
tings. 
Adjust incorrect values in the heat pump’s 
control computer.
ROOM = Desired indoor temperature.
CURVE = Should be set so that the desired 
indoor temperature (ROOM) is maintained 
regardless of the outdoor temperature.
MIN = Lowest set-point value on the supply 
line regardless of the outdoor temperature.
6. The interval for peak heat operation has 
changed to a lower value than the factory 
set value. This results in the heat pump 
going into peak heat operation more often 
than calculated. 
Check the specified interval for peak heat 
operation in the control computer, see 
instructions for relevant model. 
If there is a shorter interval between the 
peak heat productions, this explains why 
the unit consumes more current than calcu-
lated, but this does not mean for sure that it 
should be increased, there might be a rea-
son why the interval has been changed. 
7. The heat pump has stopped on HIGH 
RETURN. 
•CheckwhattheMAXRETURNvalueisset
at in the heat pump’s control computer. It 
must be adjusted to the unit’s maximum 
supply temperature and the system’s delta 
temperature so that it does not cut at too 
high a return temperature when the highest 
supply temperature is transmitted.
•Checkwhatthereturnlinesensorshows,
is it a plausible/actual value? If not, take 
a resistance reading from the sensors 
and check against the ohm table in the 
Measurement points section.
If the MAX RETURN value is not adjusted for 
the system according to the troubleshoot-
ing window, adjust it.
If the sensor is defective, replace it.