Cause Troubleshooting Remedy
13. Changed conditions.
Have you increased your heating and/or hot 
water demand? 
•Iftheheatpumphasbeendimensioned
for a certain demand and this demand is 
increased, the heat pump might not be able 
to maintain the desired room temperature.
•Ifhotwaterconsumptionincreases,a
larger proportion of time is used to produce 
hot water, which means less time for heat 
production (only applies to VL-systems).
If the heat pump cannot cope with the 
demand, replace it with one with a higher 
output or supplement it with a higher out-
put auxiliary heater.
Problem – Too hot
Cause Troubleshooting Remedy
1. The heat pump’s control computer is 
not set/adjusted to the customer’s require-
ments/wishes. 
Check the ROOM and CURVE and MIN set-
tings. 
Adjust incorrect values in the heat pump’s 
control computer.
ROOM = Desired indoor temperature.
CURVE = Should be set so that the desired 
indoor temperature (ROOM) is maintained 
regardless of the outdoor temperature.
MIN = Lowest set-point value on the supply 
line regardless of the outdoor temperature.
2. Sensor fault, OUTDOOR/ROOM/Supply 
line. 
Check what the relevant sensor shows, is it 
a plausible/actual value?
Measure the resistance of the sensor, check 
against the ohm table in the Measurement 
points section.
If the sensor is defective, replace it.
3. Defective 3-way valve motor. The motor 
should set the valve to the relevant end 
position depending on operating condi-
tions. If it does not, hot water from the 
water heater will mix with the radiator 
water. 
Check the function of the 3-way valve 
motor by test running it manually. If the 
motor does not shift mode during manual 
test operation, check that there is voltage to 
the motor, see wiring diagram.
Is the motor being supplied with voltage 
according to the wiring diagram in both 
operating instances?
MANUAL TEST – VXV HOT WATER 
0=Radiator mode, arm out from valve.
1=Hot water mode, arm positioned towards 
the valve.
If there is voltage to the motor but the arm 
does not shift mode, replace it. 
4. Jammed 3-way valve insert.
If the insert is not sealed, hot water from 
the water heater will mix with the radiator 
water. 
Detach the motor and test closing and 
opening of the valve by pressing the con-
trol arm.
Take out and clean the jammed insert, or 
replace with a new insert.