Problem – Operating pressure switch open alternatively high hot gas temperature  
(indicated by med 
 in the display’s lower left corner)
Cause Troubleshooting Remedy
1. The operating pressure switch does not 
close again. 
1. Switch off the main switch for the heat 
pump, wait until the compressor has been 
stationary for at least 15 minutes. 
2. Disconnect the two cables on the pres-
sure switch, using a buzzer check if the 
pressure switch is closed.
If the pressure switch is closed, bridge the 
pressure switch cables temporarily and 
switch on the current to the heat pump 
again. If there is an indication in the display 
this means that the pressure switch is fault-
free and the problem is in the wiring or in 
the circuit board.
If the pressure switch is open, try carefully 
tapping the head of the pressure switch 
with a screwdriver and use a buzzer test to 
see if it has closed again. 
Replace the pressure switch if it appears to 
jam repeatedly.
2. Sensor fault, shows >120°C Check what the sensor shows, is it a plausi-
ble/actual value?
Measure the resistance of the sensor, check 
against the ohm table in the Measurement 
points section.
If the sensor is defective, replace it.
3. Hot gas temperature too high.  Check the set value on DELIVERY PIPE in the 
heat pump’s control computer (factory set-
ting 120°C)
The square symbol appears when the deliv-
ery pipe temperature is as high or greater 
than the set value for DELIVERY PIPE.
4. Overheating too high.  Using manometer apparatus and thermom-
eter check what the overheating reading of 
the unit is. 
Also check that bulb and capillary tube are 
undamaged and that the bulb is correctly 
installed.
If the overheating reading does not corre-
spond with the instructions for the specific 
refrigerant, adjust the expansion valve until 
the correct value is obtained. See separate 
instructions for cooling techniques.
If overheating cannot be adjusted with the 
expansion valve or if the capillary tube/bulb 
is damaged, replace it.
5. Lack of refrigerant, not enough refriger-
ant in the system. 
Using manometer apparatus and thermom-
eter, check that the unit’s overheating is 
correct for the specific refrigerant. 
Follow the correct procedure (depending 
on type of refrigerant) to add the correct 
amount of refrigerant.
If there appears to be a leak in the refriger-
ant circuit, carry out leak tracing and any 
necessary corrective action. If leak tracer 
is not available, brush soap water on the 
suspected leak and look for bubbles. Also 
check for oil as this can come out from the 
refrigerant circuit.
LEAKAGE
Problem – Leak fluid side
Cause Troubleshooting Remedy
1. Insufficiently tightened connections.  Locate the leak. •Tightentheconnectionandcheckthatit
is sealed
•Ifitisstillnotsealed,replacetheentire
connection and support sleeve (only at soft 
pipes)
2. Cracked nut or connection.  Locate the leak.  Replace nut or connection.
3. Defective gasket or O-ring.  Locate the leak.  Replace the gasket or O-ring.
4. There is no overflow pipe connected to 
the safety valve(s). 
Establish which safety valve does not have 
an overflow pipe.
Install an overflow pipe according to the 
applicable norms.
5. Filler valve between incoming cold water 
and heating system not closed or leaking. 
Check whether water continuously leaks 
from the safety valve on the expansion ves-
sel on the hot side.
Try closing the filler valve and see if water 
stops dripping from the safety valve, if not, 
replace the filler valve.
6. No condensation drain to heat pump’s 
drip tray. 
Check that condensation drain is installed 
and correctly connected.
Install the condensation drain that runs out 
into the floor drain.