Cause Troubleshooting Remedy
14. Changed conditions. Have you increased 
your heating and/or hot water demand? 
•Iftheheatpumphasbeendimensioned
for a certain demand and this demand is 
increased, the heat pump might not be able 
to maintain the desired room temperature.
•Ifhotwaterconsumptionincreases,a
larger proportion of time is used to produce 
hot water, which means less time for heat 
production (only applies to VL-systems).
If the heat pump cannot cope with the 
demand, replace it with one with a higher 
output or supplement it with a higher out-
put auxiliary heater.
Problem – Auxiliary heater cuts in too soon
Cause Troubleshooting Remedy
1. The heat pump’s control computer is 
not set/adjusted to the customer’s require-
ments/wishes. 
Check the ROOM, CURVE, INTEGRAL A1 and 
INTEGRAL A2 settings
Adjust incorrect values in the heat pump’s 
control computer.
ROOM = Desired indoor temperature.
CURVE = Should be set so that the desired 
indoor temperature (ROOM) is maintained 
regardless of the outdoor temperature.
INTEGRAL A1 = Start value for the compres-
sor.
INTEGRAL A2 = Start value (calculated from 
A1) for the auxiliary heater.
2. Lack of refrigerant, not enough refriger-
ant in the system. 
Using manometer apparatus and thermom-
eter, check that the unit’s overheating is 
correct for the specific refrigerant. 
Follow the correct procedure (depending 
on type of refrigerant) to add the correct 
amount of refrigerant.
If there appears to be a leak in the refriger-
ant circuit, carry out leak tracing and any 
necessary corrective action. If leak tracer 
is not available, brush soap water on the 
suspected leak and look for bubbles. Also 
check for oil as this can come out from the 
refrigerant circuit. 
3. Short active collector, e.g. short or dry 
bore hole, short surface soil collector. 
•Checkthelengthofthecollectorthatis
being used and compare with the collector 
length in the dimensioning documentation.
•Inaddition,checkthatthecollectoris
not suspended ”in free air” if boreholes are 
used.
If the active collector is too short, the heat 
pump cannot receive enough energy from 
the heat source, which results in it requiring 
an addition to cover the energy require-
ment.
4. Collector too long, pressure drop too 
great. 
Check the length of the collector that is 
being used and that it is connected in paral-
lel (not connected in series) if more than 1 
coil is being used.
If a longer collector is being used than 
recommended for the specific heat pump, 
it must be divided on several parallel con-
nected coils.
5. Changed conditions. Have you increased 
your heating and/or hot water demand? 
•Iftheheatpumphasbeendimensioned
for a certain demand and this demand is 
increased, the heat pump might not be able 
to maintain the desired room temperature.
•Ifhotwaterconsumptionincreases,a
larger proportion of time is used to produce 
hot water, which means less time for heat 
production (only applies to VL-systems).
If the heat pump cannot cope with the 
demand, replace it with one with a higher 
output or supplement it with a higher out-
put auxiliary heater.