Cause Troubleshooting Remedy
5. No or insufficient circulation in the heat-
ing system. 
•Thatthestrainerisnotblocked.
•Thatnoairisintheheatingsystem.
The circulation pump may have 
jammed, if so, open the bleed screw and 
try to release the paddle wheel using a 
screwdriver for example. 
Open closed valves or taps. 
Check, and, if necessary, clean the 
strainer.
If necessary, bleed the heating system 
according to the installation instruc-
tions.
6. The submersible tube in the electric heat-
ing element is against the coils. 
Check what the flow temperature is when the 
overheating protection trips. It normally trips at 
about 95°C.
The submersible tube can be prised out 
slightly from the coils using a screw-
driver or similar. The submersible tube 
must be vertical.
Problem – Alarm Brine out
Cause Troubleshooting Remedy
1. Defective sensor.  Check what the sensor shows, is it a plausible/
actual value?
Measure the resistance of the sensor, check 
against the ohm table in the Measurement 
points section. 
If the sensor is defective, replace it.
2. Brine temperature too low.  Check the set value on ALARM BRINE in the 
heat pump’s control computer.
The alarm is triggered when the temper-
ature on BRINE OUT is as low or lower 
than the set value on ALARM BRINE. In 
the factory setting this function is inac-
tive.
Problem – Alarm Brine flow low
Cause Troubleshooting Remedy
1. Incorrect system selected in the control 
computer. 
If the system does not contain a flow switch 
but the control computer is set for the sys-
tem with flow switch, this alarm occurs. 
In the menu SYSTEM, check which is selected.  If the incorrect system is selected, 
change it. 
2. Insufficient flow.  •Checkwhetherthegroundwaterpumpis
running?
•Checktheflowswitch.
•Calibration/settingtheflowswitch.
•Blockedexchanger?
The ground water pump must start and 
run together with the heat pump’s inte-
grated brine pump. 
Check against the wiring diagram that 
the flow switch is correctly connected.
Check that the flow switch is set for the 
correct working range according to the 
flow switch instructions. 
If the exchanger is blocked, clean or 
replace it.