Problem – Irregular indoor temperature
Cause Troubleshooting Remedy
1. The heat pump’s control computer is 
not set/adjusted to the customer’s require-
ments/wishes. 
Check the ROOM and CURVE, MIN, MAX 
CURVE5, CURVE0, CURVE-5 and HEATSTOP 
settings.
Adjust incorrect values in the heat pump’s 
control computer.
ROOM = Desired indoor temperature
CURVE = Should be set so that the desired 
indoor temperature (ROOM) is maintained 
regardless of the outdoor temperature.
MIN = Lowest set-point value on the supply 
line regardless of the outdoor temperature 
(on the condition that heat-stop does not 
apply).
MAX = Highest set-point value on the sup-
ply line regardless of the outdoor tempera-
ture.
CURVE5,0,-5 = The supply temperature can 
be adjusted up or down 5°C at these out-
door temperatures.
HEATSTOP = Stops all production of heat 
when the outdoor temperature is the same 
as or greater than the set value. To exit heat-
stop the outdoor temperature must drop to 
3°C below the set value.
2. Incorrectly positioned/installed sensors.  Check that outdoor sensors and any room 
sensors are installed according to the 
instructions and that they are calibrated.
•Checkthattheroomsensorispositioned
in a suitable place that is representative of 
the building and calibrate it if necessary. 
Avoid placing near external doors, windows 
and heat sources.
•Installtheoutdoorsensoraccordingtothe
instructions and calibrate it, if necessary.
OTHER
Problem – The heat pump runs and runs but never stops
Cause Troubleshooting Remedy
1. Air in the heating system.  Listen for air in the heat pump and heating 
system.
Bleed the heating system circuit according 
to the installation instructions.
2. Lack of refrigerant, not enough refriger-
ant in the system. 
Using manometer apparatus and thermom-
eter, check that the unit’s overheating is 
correct for the specific refrigerant. 
Follow the correct procedure (depending 
on type of refrigerant) to add the correct 
amount of refrigerant.
If there appears to be a leak in the refriger-
ant circuit, carry out leak tracing and any 
necessary corrective action. If leak tracer 
is not available, brush soap water on the 
suspected leak and look for bubbles. Also 
check for oil as this can come out from the 
refrigerant circuit.
3. Changed conditions. Have you increased 
your heating and/or hot water demand? 
•Iftheheatpumphasbeendimensioned
for a certain demand and this demand is 
increased, the heat pump might not be able 
to maintain the desired room temperature.
•Ifhotwaterconsumptionincreases,a
larger proportion of time is used to produce 
hot water, which means less time for heat 
production (only applies to VL-systems).
If the heat pump cannot cope with the 
demand, replace it with one with a higher 
output or supplement it with a higher out-
put auxiliary heater.