Dell 2150cn - Troubleshooting Guide

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DELL CONFIDENTIAL – PRELIMINARY 9/13/10 - FOR PROOF ONLY

429

Troubleshooting

Table of Contents

Dell™ 2150Cn/2150Cdn Color Printer3
- Table of Contents3
User's Guide3
Before Beginning19
- A Notes, Notices, and Cautions21
- 1 Dell™ 2150Cn/2150Cdn Color Printer User's Guide23
- 2 Finding Information25
- 3 Product Features29
- 4 About the Printer31
Setting up the Printer (Printer Setup)37
5 Preparing Printer Hardware39
- Removing Tape39
- Removing the Print Head Device (PHD) Ribbons40
- Installing the Toner Cartridges40
6 Installing Optional Accessories43
- Installing the Optional Memory Module43
  - Printing Printer Settings Report46
  - Updating Your Driver to Detect Memory Module47
- Installing the Optional 250-Sheet Feeder48
  - Printing Printer Settings Report51
  - Updating Your Driver to Detect 250-Sheet Feeder52
- Installing the Optional Wireless Adapter53
- Configuring the Optional Wireless Adapter58
7 Connecting Your Printer81
- Connecting Printer to Computer or Network82
- 8 Setting the IP Address85
  - Assigning an IP Address85
  - Verifying the IP Settings88
    - Verifying the Settings Using Printer Settings Report88
    - Verifying the Settings Using Ping Command89
- 9 Loading Paper91
- 10 Installing Printer Drivers on the Windows Computers95
11 Installing Printer Drivers on the Macintosh Computers123
- Installing the Drivers and Software123
12 Installing Printer Drivers on the Linux Computers (CUPS)129
- Operation on Red hat Enterprise Linux 4 WS/5 Client129
- Operation on SUSE Linux Enterprise Desktop 10132
Using Your Printer141
- 13 Dell Printer Configuration Web Tool143
- Overview143
  - When Using the Operator Panel144
  - When Using the Tool Box144
- Using the Dell Printer Configuration Web Tool145
- Setting up from Web Browser147
- Setting up the Dell Printer Configuration Web Tool147
- Page Display Format150
- Setting up from Operator Panel150
- Changing the Settings of the Menu Items154
14 Print Media Guidelines211
- Paper211
- Envelopes217
- Labels218
- Storing Print Media219
  - Identifying Print Media and Specifications220
- 15 Loading Print Media223
- 16 Operator Panel235
  - Using the Operator Panel Buttons235
  - Printing a Panel Settings Page236
    - When Using the Operator Panel236
    - When Using the Tool Box236
Printing239
17 Printing241
- Tips for Successful Printing241
  - Tips on Storing Print Media241
  - Avoiding Paper Jams241
- Sending a Job to Print242
- Canceling a Print Job242
  - Canceling a Job from the Operator Panel242
  - Canceling a Job from a Computer Running Windows243
- Duplex Printing243
- Using the Stored Print Function247
- Printing a Report Page250
  - Printing Printer Settings Report250
  - Printing Font Sample List251
- Printer Settings252
  - Printing Printer Settings Report252
Know Your Printer259
- 18 Understanding the Tool Box Menus261
- Printer Settings Report261
- Printer Maintenance266
- Diagnosis279
- Refresh Mode283
- Resetting Defaults283
  - When Using the Tool Box283
19 Understanding the Printer Menus285
- Report / List285
- Admin Menu286
- Tray Settings320
- Panel Language324
- Print Menu324
- 20 Understanding Your Printer Software331
21 Understanding Fonts349
- Typefaces and Fonts349
  - Weight and Style349
  - Pitch and Point Size350
- Bitmapped and Scalable Fonts351
- Resident Fonts353
- Symbol Sets354
  - Symbol Sets for PCL 5/PCL 6354
22 Understanding Printer Messages357
23 Printing with Web Services on Devices (WSD)363
- Adding Roles of Printer Services363
- Printer Setup364
  - Installing a Printer Driver Using the Add Printer Wizard364
24 Specifications367
- Operating System Compatibility367
- Power Supply367
- Dimensions367
- Memory367
- Page Description Language (Pdl)/Emulation, Operating System, and Interface368
Maintaining Your Printer371
- 25 Maintaining Your Printer373
- Conserving Supplies373
- Determining the Status of Supplies373
- Ordering Supplies374
- Storing Print Media374
- Replacing the Toner Cartridges375
  - Removing the Toner Cartridge376
  - Installing a Toner Cartridge377
- Storing Consumables375
- Replacing the Print Head Device (PHD) Unit379
  - Removing the PHD Unit379
  - Installing a PHD Unit381
- Replacing the Retard Roller386
  - Removing the Retard Roller in the Standard 250-Sheet Tray387
  - Installing a Retard Roller in the Standard 250-Sheet Tray388
- Cleaning Inside the Printer389
- Cleaning the Feed Roller389
- Cleaning the CTD Sensor394
- Adjusting Color Registration398
26 Removing Options405
- Removing the Optional Memory Module405
- Removing the Optional 250-Sheet Feeder408
- Removing the Optional Wireless Adapter410
27 Clearing Jams413
- Avoiding Jams413
- Identifying the Location of Paper Jams414
- Clearing Paper Jams from the SSF415
- Clearing Paper Jams from the Standard 250-Sheet Tray418
- Clearing Paper Jams from the Fuser422
- Clearing Paper Jams from the Duplexer425
- Clearing Paper Jams from the Optional 250-Sheet Feeder427
Troubleshooting431
28 Troubleshooting Guide433
- Basic Printer Problems433
- Noise467
- Problems with Installed Optional Accessories469
- Other Problems469
- Contacting Service472
Appendix477
- Dell™ Technical Support Policy479
  - Online Services479
- Warranty and Return Policy480
  - Recycling Information480
- Contacting Dell480

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