Dexcom G6 - Page 230

Dexcom G6
®
System User Guide
228Chapter 14: Troubleshooting
Receiver
No G6 Readings: Receiver Sensor Error
Problem
• Not getting G6 readings
Solution
• No glucose alarm/alerts or G6 readings until fixed. Use meter.
• Tap alert to get more information.
• Wait up to 30 minutes while the system fixes itself. If not corrected after 30
minutes, you’ll see Sensor Failed. Contact Technical Support (available 24/7) at:
• TechSupport@dexcom.com
• Toll free: 1.888.738.3646
• Toll: 1.858.200.0200
App