1 Getting Started AIM User’s Manual
17
Getting Technical Support
When you need instructions for using the AIM, your first resource for help is this
manual. If you cannot find the information you need, you can:
Go to the DIRECTV Satellite Installer website or other websites provided by
DIRECTV. DIRECTV websites contain product specifications and information, tips,
release information, marketing information, Frequently Asked Questions (FAQs),
bulletins and other technical information. You can also check these websites for
product updates.
Contact Trilithic technical support. Technical support is available Monday
through Friday from 8:00 am to 5:00 pm EST at 1-317-895-3600 or
1-800-344-2412 (toll free). You can also e-mail technical support at
techsupport@trilithic.com.
For a quicker support response when calling or sending e-mail, provide the
following information:
– your name and company name
– the technical point of contact (name, phone number, e-mail)
– the AIM serial number, firmware and hardware version numbers
– a detailed description of the problem you are having, including any error or
information messages
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