06/08 SmartDate 5
TABLE OF CONTENTS
5 Troubleshooting 5-1
5.1 Introduction 5-1
5.2 Status LEDs 5-2
5.3 Fault and Warning Messages 5-2
5.3.1 Fault Messages 5-3
5.3.2 Warning Messages 5-14
5.4 Common Issues 5-21
5.4.1 No Power to the Printer 5-21
5.4.2 Printhead Cables 5-21
5.4.3 Encoder 5-21
5.5 No Information Is Printed 5-22
5.6 The Printhead Does Not Move Out 5-22
5.7 Drive System Issues 5-23
5.7.1 Ribbon is not driving 5-23
5.7.2 Ribbon Drive Problems 5-23
5.7.3 Ribbon Creasing 5-23
5.7.4 Ribbon Breaking or Scuffing Prints 5-24
5.7.5 Ribbon Coning (Continuous Printers) 5-24
5.7.6 Peel Roller Problems 5-24
5.7.7 Head not returning to home position 5-25
5.7.8 Shuttle not driving 5-25
5.7.9 Drive Belt Issues 5-25
5.8 Printhead Module / Shuttle Carriage Drive Problems 5-26
5.9 Cassette Problems 5-27
5.9.1 Cassette Release Problems 5-27
5.10 Cassette Insertion Problems 5-27
5.10.1 Cassette Rollers Alignment 5-27
5.11 Display Issues 5-28
5.11.1 Back light only lit 5-28
5.11.2 LCD only, no Back light 5-28
5.11.3 Display is totally blank 5-28
To Next Page
Loading...