46 | 10.8 Receive a “No Ribbon” Error Message
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TROUBLESHOOTING
Possible Cause: You may be using pre-printed labels with gaps your printer doesn’t see.
Solution: Follow these steps:
A. Ensure the Stock tab is set to Labels with Gaps.
B. Open the printer cover.
C. Ensure label guides are closed around label supply.
D. Check that Media Sensor Bar is positioned properly. Refer to Section 4.2.3, Media
Sensor Adjustment for Die-Cut Labels with Headers.
E. Calibrate label supply:
a. Press the Menu button.
b. Select Setup.
c. Select Sensor.
d. Select Calibration.
e. Select Gap Mode.
f. Select Automatic.
g. Follow directions in Section 4.2.2, Driver Settings.
F. Close printer cover.
G. Try printing again, with printer set to Labels with Gaps.
10.8 Receive a “No Ribbon” Error Message
Possible Cause: Ribbon is loaded incorrectly.
Solution: Refer to Section 2.5, Loading Ribbon, in this Guide.
10.9 Receive a “No Paper” or “Paper Jam” Error Message
Possible Cause: Vinyl is loaded incorrectly.
Solution: Follow these steps:
A. Ensure vinyl is loaded correctly.
B. Initialize printer, recalibrate, and try printing again.
C. To initialize, press Menu, then select Initialization. When asked Yes or No press
Initialize one more time to initialize the printer. Recalibrate per instructions in
Section 4.2.1 for die-cut label supply, or Section 4.3.1 for B Mark label supply.
D. Call Graphic Products if printing issue persists.
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