Eaton ePDU G3 - Chapter 11 Warranty; Two-Year Limited Warranty Overview; Warranty Coverage and Procedures

Eaton ePDU G3 Operation Manual P-164000277—Rev 5 135
Chapter 10 Service and Support
If you have any questions or problems with the Eaton Enclosure Power Distribution Unit (ePDU) G3, call your
Local Distributor or the Help Desk at one of the following telephone numbers and ask for an ePDU technical
representative:
United States: 1-800-356-5737
Canada: 1-800-461-9166 ext 260
All other countries: Call your local service representative
Please have the following information ready when you call for service:
l
Model number
l
Serial number
l
Date of failure or problem
l
Symptoms of failure or problem
l
Customer return address and contact information
Ordering Optional and Spare Parts
Table 12 provides the Eaton catalog part number for ordering optional and spare parts for the ePDU. Contact
your local service representative for more information.
Table 12. Optional and Spare Parts
Eaton Catalog Number Optional or Spare Part
Americas/APAC
Market
EMEA/APAC
Market Description
EMP001 Optional • • Eaton Environmental Monitoring Probe
SPK012 Spare Part • — ePDU G3 Installation Spare Pack (Americas)
SPK013 Spare Part • — ePDU G3 Network Spare Pack (Americas)
KSP020 Spare Part — • ePDU G3 Installation and Network Spare Pack (EMEA)
SUB-HRDW-3007 Spare Part • • eNMC Module Replacement Pack
SUB-HRDWARE-073 Optional • — G3 ePDU Mounting Bracket for Cisco Racks (Individual
Shipment)
SUB-HRDWARE-076 Optional • — G3 ePDU Mounting Bracket for Cisco Racks (Multiple Bulk
Shipment)