123Installation and Service Guide: Color Controller E-46A
Troubleshooting
Troubleshooting information
You can create the following information.
• Job Error Report
• System Logs
• Windows Error Report and Basic Network Logs
Table 5: Troubleshooting information
Printing (continued)
Color quality is
inconsistent.
A printer problem Test the printer and perform service, if necessary.
See the service documentation that accompanies the
printer.
Print quality is poor. Possibly one of the following:
• A file or application problem
• A missing or outdated printer
description file
• The application cannot find the
appropriate printer description file
• The system is out of calibration
1 Print a E-46A Test Page.
2 If the quality of the E-46A Test Page is good, the error
condition may be a file or application problem.
3 Make sure that the appropriate printer description file
is installed. (For details, see Printing from Windows,
which is part of the user documentation set.)
If the user can print the E-46A Test Page, but cannot print a job from a computer on the network, make sure that the network
administrator has:
• Checked all components of the network, including cables, connectors, terminators, network adapter boards, and network
drivers.
• Activated the network and used it to communicate with other printers.
• Confirmed that the applicable network settings in Setup (such as an IP address, Subnet mask, and Gateway address) match
the settings used in the network.
Note: EPS file generation is not completely standardized among applications. Some users may encounter problems while
printing certain EPS files.
Logs JER System Log Click Tool
Engineering
Logs *1 (Latest)
x (1 set) x (1 set) x (1 set, Optional)
Configuration
Sheet (Latest)
x (1 set) x (1 set)
Engineering
Logs *1
(AutoSaved *2)
x (max 20 set)
Configuration
Sheet
(AutoSaved*2)
x (max 20 set)
Table 4: E-46A error messages and conditions (Continued)
Symptom Possible cause Suggested action
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