Diagnostics and troubleshooting Ecograph T, RSG35
52 Endress+Hauser
Diagnostic
code
Message text Description Remedy
M313 SRAM has been
defragmented
SRAM was defragmented after firmware update No action required. Message can be acknowledged
F314 Error: Option code Activation code is no longer correct (incorrect
serial number/program name). Option has been
switched off and setup preset has been
performed
Enter new code
M315 No IP address could be
obtained from the DHCP
server!
No IP address could be obtained from the DHCP
server!
Check the network cable
M316 Invalid MAC address! No or incorrect MAC address Contact the Service Department
M317 Battery voltage < 2 V.
Please replace battery!
Battery needs to be replaced (contact the Service
Department)
F348 Firmware cannot be
updated:
• Checksum incorrect
• Firmware incompatible!
Firmware update has been aborted because the
firmware file is damaged or is not compatible
with this device
Contact the Service Department
M350 Measured value acquisition
interrupted for calibration/
service work
Measured value acquisition
restarted
Measured value acquisition was interrupted/
reactivated for service/maintenance purposes.
Causes include:
• Calibration of inputs/outputs
• Firmware update
No action required. Message can be acknowledged
M351 The device will restart The device is rebooting.
Causes include:
• Following a firmware update
• Change of device options
No action required. Message can be acknowledged
F431 Error:Calibration Calibration data missing Contact the Service Department
M502 Device is locked! Device is locked! The message appears when an
attempt is made to update the firmware, for
example
Check lock per digital channel
F510 Setup was corrected. The device detected that the configuration was
no longer correct. All the parameters affected
have been reset to the factory default settings.
Possible causes:
• Input cards have been removed or replaced by
another type
• An input card is no longer working correctly
A firmware update has caused compatibility
problems
Note: This error message appears each time the
device is restarted until at least one change has
been made to the configuration
Please check the configuration of the device. If
hardware has been replaced, no other action is needed
(recommendation: change the operating language so
that the error message no longer appears after the
next restart)
M520 SMTP: Name could not be
resolved (DNS)!
SNTP: Name could not be
resolved (DNS)!
Problem with name resolution (DNS).
SMTP: e-mail
SNTP: time synchronization
Check the corresponding settings
M528 Setup is not compatible with
this firmware!
An attempt was made to load a setup which is
not compatible with this firmware (e.g. another
device type)
Check whether the correct file has been selected
M530 Cannot copy setup An error occurred when a setup was loaded
from an SD card or USB stick
An error occurred when a setup was saved to an
SD card or USB stick
Replace the SD card or USB stick
Setup file defective?
S901 Input signal too low Input signal too low Check Connections and parameters. Check connected
sensor/transmitter
S902 Input signal too high Input signal too high Check Connections and parameters. Check connected
sensor/transmitter
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