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• On the Maintenance tab in the printer settings window
You can also update the software by selecting EPSON Software Updater in the EPSON or Epson
Software program group, accessible by the Start button, or on the Start or Apps screens, depending
on your version of Windows.
• OS X: You can manually update the software by opening the Applications > Epson Software folder
and selecting EPSON Software Updater.
• macOS 10.12.x, 10.13.x, 10.14.x, or 10.15.x: You can manually update the software by opening the
App Store, selecting Updates, searching for a software update option for Epson Software, and
selecting Update.
Parent topic: Product Basics
Solving Problems
Product Status Messages
You can often diagnose problems with your product by checking the messages on its LCD screen.
Note: If the screen is dark, press the screen to wake the product from sleep mode.
LCD screen message Condition/solution
Printer error. Turn the power off and
on again. If the problem persists,
contact Epson Support.
Turn the product off and then back on again. If the error persists,
check for and remove any jammed paper or protective materials
from the product. If the error still persists, contact Epson for
support.
Printer error. Contact Epson Support.
Non-printing features are available.
The printer may be damaged. Contact Epson for support. Non-
printing features such as scanning are still available.
Printer error. For details, see your
documentation.
The printer may be damaged. Contact Epson for support.
Paper out in XX. Load paper. Paper
Size: XX/ Paper Type: XX
Load paper in the empty paper cassette. Make sure to insert the
paper cassette all the way until it stops.
You need to replace Ink Cartridge Replace the indicated ink cartridges.
The printer's borderless printing ink
pad is nearing the end of its service
life. It is not a user-replaceable part.
Please contact Epson Support.
The ink pads are near the end of their service life and the
message will be displayed until the ink pad is replaced. Contact
Epson to replace ink pads before the end of their service life.
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