eversense E3 - Smart Transmitter

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Eversense E3 CGM User Guide
18. Troubleshooting
This section lists information about troubleshooting your Eversense E3 CGM System and includes
a list of frequently asked questions (FAQs).
Smart Transmitter
Q: How do I turn my smart transmitter OFF?
A: Press and hold the smart transmitter power button
for 5 seconds. Release the button when the smart
transmitter begins to vibrate.
Q: How do I turn my smart transmitter ON?
A: Press and hold the smart transmitter power button
for 5 seconds. Release the button when the smart
transmitter begins to vibrate.
Q: How do I properly position the smart transmitter
over the sensor?
A: There are two ways to ensure proper positioning:
1. When using the adhesive patch to secure the smart
transmitter, make sure the power button symbol
and the LED are lined up in parallel with your arm.
2. Use the PLACEMENT GUIDE screen on the
app to confirm connection between the sensor and
the transmitter.
• Tap Placement Guide.
• Position the smart transmitter over the sensor so
that a connection is confirmed.
Note: To see more information about signal
strength and transmitter positioning, see Placement
Guide – Show More Detail Screen in the Linking the
Sensor section.
Q: My smart transmitter will not vibrate. Why?
A: If the smart transmitter does not vibrate, try the
following steps:
• Check that the smart transmitter is paired to your
mobile device.
• Check that the Do Not Disturb is disabled
by tapping Menu > Settings > Sound
Settings.