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Eversense E3 CGM User Guide
187
Eversense E3 CGM User Guide
• Check that your smart transmitter has enough
battery power and charge if necessary.
If the smart transmitter still will not vibrate, contact
Customer Support or your local distributor for further
troubleshooting.
Q: Can I remove and replace the same adhesive patch
more than once a day?
A: Repeated removal and replacement may reduce
adhesion strength.
Q: What is the serial number and model number of my
smart transmitter?
A: You can find the serial number and model on the
back of your smart transmitter. Once you have paired
your smart transmitter and mobile device, you can
also find the serial number and model by tapping
Menu > About > My Transmitter.
Q: How do I customise the name of my smart
transmitter?
A: Tap Menu > Settings > System >
Transmitter Name. Type in the name you desire.
The updated name of the smart transmitter will
appear in your connection status screen.
Q: Why does my smart transmitter show a continuous
solid orange LED?
A: Follow the steps below to troubleshoot the smart
transmitter:
1. Make sure the smart transmitter is paired with your
mobile device.
2. Make sure the smart transmitter is charged.
3. Check your app for any alerts or notifications.
4. Remove the smart transmitter from your arm
and wait for a few minutes. A No Sensor
Detected message will appear and the smart
transmitter should vibrate more frequently as it
searches for a sensor. If the smart transmitter
does not vibrate or if the app does not show
No Sensor Detected, contact Customer
Support in the US. Outside the US, contact your
local distributor. Place the smart transmitter back
over the sensor to see if the orange LED disappears
and observe any notifications on the app.
If the orange LED continues to stay lit, contact
Customer Support.
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