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Eversense E3 CGM User Guide
3. The LED will start flashing in about two seconds
indicating the smart transmitter is going through
a self-test sequence. The LED will flash in various
colours. Once the self test is complete, the smart
transmitter will vibrate and a steady green or
orange LED will stay on.
4. If the self-test does not complete, repeat steps 1
through 3.
5. If step 3 is successfully completed, the smart
transmitter is now ready for use.
6. Disconnect the smart transmitter from the USB cable
and proceed with pairing. Once paired, the system
will be in the Initialisation Phase. If you are unable
to complete the reset, contact Customer Support.
Q: Can other people connect to my smart transmitter?
A: The Eversense E3 CGM System utilises a secure Bluetooth
connection and will not allow others to connect.
Q: What happens if my smart transmitter is disconnected
from my mobile device or app?
A: The smart transmitter will vibrate and the app will
provide a “Transmitter Disconnected” notification every
5 to 30 minutes, based on your sound settings, until the
app is launched or the smart transmitter is reconnected.
Once the connection is re-established, the data collected
will sync with the mobile app.
3. Press the power button 3 times again to place
the smart transmitter in discoverable mode
and pair with your mobile device.
Tap Menu > Connect to see if your smart
transmitter is connected. If not connected, tap
to select your smart transmitter from the list.
If these steps do not resolve the problem, you
may need to go to the Bluetooth Settings feature
on your mobile device and unpair or forget the
smart transmitter and then press the smart
transmitter power button 3 times to re-pair. If
the problem still exists, you may need to reset
your smart transmitter.
Q: How do I reset my smart transmitter?
A: Follow the steps below.
1. Place the smart transmitter into the charging
cradle and connect the USB cable. Plug the
cable into the wall outlet. (You can also plug
the standard USB end of the cable directly
into a USB port on your computer.)
2. Press and hold the power button (for approx.
14 seconds) on the smart transmitter while
connected to the USB. Release the power
button.
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