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Eversense E3 CGM User Guide
191
Eversense E3 CGM User Guide
Q: Why am I unable to connect my mobile device
to my smart transmitter (No Transmitter
Connected is displayed in the app status bar)?
A: The smart transmitter may fail to connect with your
mobile device for any of the following reasons:
• The smart transmitter is currently charging.
• The smart transmitter is turned OFF.
• The smart transmitter battery is completely
drained.
• Bluetooth on your mobile device is turned OFF.
• Smart transmitter pairing to your mobile device
has not been established or has been “unpaired”.
You must re-establish pairing.
Q: Why do I see Searching on the CONNECT
screen?
A: The app will continue to show Searching for any
of the following reasons:
• The smart transmitter is currently charging.
• The smart transmitter is turned OFF.
• The smart transmitter battery is completely
drained.
• Bluetooth on your mobile device is turned OFF.
• Smart transmitter pairing to your mobile device
has not been established or has been “unpaired”.
You must re-establish pairing.
Q: What is “Discoverable” (Pairing) mode?
A: Discoverable mode is the smart transmitter state that
enables it to be located by your mobile device for
pairing. See Getting Started for more information.
Q: My smart transmitter is not listed on the
CONNECT screen?
A: The smart transmitter will not be listed on the
CONNECT screen for any of the following reasons:
• The smart transmitter is currently charging via USB.
• The smart transmitter is turned OFF.
• The smart transmitter battery is completely
drained.
• Bluetooth on your mobile device is turned OFF.
• Smart transmitter pairing to your mobile device
has not been established or has been “unpaired”.
You must re-establish pairing.
Q: Why do I see other smart transmitters listed on the
CONNECT screen?
A: If other Eversense E3 CGM users are around you,
then the app may find those devices. However, the
app connects only to the smart transmitter that was
paired with your mobile device. DO NOT attempt to
pair your mobile device to other smart transmitters
that are not yours.
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