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Eversense E3 CGM User Guide
Trend Arrows
Q: My trend arrows and glucose alerts do not match.
A: Trend arrows indicate the rate and direction of change
in glucose levels. For example, you may have a trend
arrow that points up or down (indicating slow or
rapid changes). Glucose alerts notify you when your
current glucose level reaches the alert level you set,
regardless of the rate or direction of change.
Q: My trend arrow is missing.
A: The CGM System uses the last 20 minutes of
continuous glucose data for calculating and
displaying the trend arrow. When there are not
enough sensor values available for the calculation,
the arrow is not displayed. You should not make
treatment decisions unless you see a glucose value,
a trend arrow, and consider recent trends and alerts.
App
Q: What will happen if I re-install the app?
A: Upon re-installing the app, the app will download
historical data only from the last 3 days.
Q: What version of the app is installed on my mobile
device?
A: You can find the app software version by tapping
Menu > About > Product Information.
Q: How will my app be updated?
A: Follow the process of keeping your mobile app up
to date via the Apple App Store or the Google Play
Store.
Q: What devices are compatible with the Eversense
App?
A: Visit https://global.eversensediabetes.com/
compatibility for a list of compatible devices.
Q: Can I still use the same smart transmitter if I switch
to a new mobile device?
A: You will need to install the app on your new mobile
device and pair it with your smart transmitter. The
last 3 days of historical data will be synced to the
app on the new mobile device.
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