eversense E3 - App

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Eversense E3 CGM User Guide
199
Eversense E3 CGM User Guide
Q: Can I delete my Eversense account?
A: If you delete your account, it is permanent, and you
will no longer have access to your CGM data on the
Eversense Mobile App, or in your Eversense DMS
account. If you are using the Eversense NOW Mobile
app, you will no longer be able to remotely view
Eversense CGM data. You cannot use the same email
address to create a new account. To initiate account
deletion, tap Delete Account on the log in page.
Q: What is the Do Not Disturb option?
A: When Do Not Disturb is enabled in the Eversense
App Settings, the mobile app will stop displaying
non-critical alerts. The smart transmitter will also
stop providing vibratory alerts for non-critical alerts.
Critical alerts will still be provided by the smart
transmitter and the mobile app.
Note that the Do Not Disturb feature on your
smartphone overrides the Do Not Disturb option
in the app. So if the Do Not Disturb feature on your
smartphone is turned on, you will not receive the
alerts on the smart transmitter or in the app.
However with certain phone operating systems
you can enable Low Glucose Alerts to override
your phone sound setting. See Sound Settings for
more information. Be aware that some apps may
automatically enable Do Not Disturb on your phone.
Q: Why does my status bar say “syncing”?
A: “Syncing” will appear in the status bar when the app
on your mobile device is connecting to your smart
transmitter.
Q: My Glucose Settings and Temp Profile Settings are
greyed out and I cannot adjust them.
A: Your app must be paired to a smart transmitter to be
able to adjust your Glucose and Temp Profile settings.
Q: Can I edit a manual BG entry event?
A: Manual BG entries and calibration entries cannot be
edited.
Q: If I hide an event, can I restore later?
A: Event entries that have been hidden cannot be
restored.
Q: What repeat intervals can I set for High and Low
Glucose?
A: For High Glucose, the repeat interval can be 15 to 180
minutes, in 15-minute increments. For Low Glucose,
the repeat interval can be 5 to 30 minutes in 5-minute
increments.