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Eversense E3 CGM User Guide
Sensor
Q: Can the sensor be inserted in another body part
besides my upper arm?
A: The Eversense E3 CGM System was only tested in
the upper arm during clinical studies, and the sensor
should not be inserted in other locations.
Q: When do I need to replace my sensor?
A: Your sensor lasts up to 180 days. You will receive
periodic notices (60, 30, 14, 7, 3, and 1 day prior) to
remind you when the sensor needs to be replaced.
Contact your healthcare provider to schedule a sensor
replacement.
Q: Can I extend the life of the sensor?
A: The sensor will no longer provide glucose readings
after its wear time has expired.
Q: Where can I find the sensor serial number?
A: You can view the sensor serial number by tapping
Menu > About > My Sensor.
Q: I have just linked a sensor and smart transmitter for
the first time, but the insertion date and/or time do
not show when I tap About > My Sensor.
A: It may take up to 10 minutes for the linking process to
complete. Make sure that the smart transmitter is on
top of the sensor. Confirm the LINKED SENSOR
screen shows a check mark for Linking Process
Complete. Navigate to the MY GLUCOSE
screen and wait about 2 minutes. Return to the
MY SENSOR screen.
If the correct insertion date and time are still not
displayed, follow these steps:
1. Remove the smart transmitter from the insertion
site. Connect it with the charging cable and power
supply. Plug the power supply into the wall outlet
and then unplug it and disconnect it from the
charging cable.
2. Replace smart transmitter over sensor. Navigate
to About > My Sensor and confirm correct
insertion date and time. If the problem persists,
contact Customer Support.
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