Contact Information
Worldwide Headquarters: Extron USA West, 1025 E. Ball Road, Anaheim, CA 92805, 800.633.9876
Extron Warranty
Extron warrants its powered products against defects in materials and workmanship for a period
of three years from the date of invoice. In the event of malfunction during the warranty period, Extron
will repair or replace a products to whatever extent it shall deem necessary to restore the product to
proper operating condition.
This Limited Warranty does not apply if the fault has been caused by misuse, improper handling care, electrical or
mechanical abuse, abnormal operating conditions or non-Extron authorized modication to the product. Extron Electronics
makes no further warranties either expressed or implied with respect to the product and its quality, performance,
merchantability, or tness for any particular use. In no event will Extron Electronics be liable for direct, indirect, or
consequential damages resulting from any defect in this product even if Extron Electronics has been advised of such
damage. Please note that laws vary from state to state and country to country, and that some provisions of this warranty
may not apply to you.
Powered Warranty Exception
Everlast™ Power Supplies — Extron warrants Everlast power supplies against any defects in materials and
workmanship for a period of seven years from the date of invoice. In the event of a malfunction during the warranty
period, Extron will repair or replace the power supply to its original operating condition. Extron engineers will examine the
returned product and determine whether the Everlast Power Supply Warranty or Powered Product Warranty applies.
Speakers — Extron warrants Flat Field®, SoundField®, SpeedMount®, Column Array, and System INTEGRATOR®
speakers against any defects in materials and workmanship for a period of ve years from the date of invoice.
Touchscreens — Extron warrants touchscreen display and overlay components against any defects in materials and
workmanship for a period of one year from the date of invoice.
Annotator 300 — Extron warrants the Annotator 300 against any defects in materials and workmanship for a period of
ve years from the date of invoice.
Non-Powered Warranty Exception
Cable Cubby, Hideaway Surface Access Enclosures and Retractors — Extron warrants Cable Cubby cable access
enclosures, HSA Hideaway Surface Access enclosures, and Retractor cable retraction modules for a period of three years
from the date of invoice.
Active Cables and Active Adapters — Extron warrants active cables and active adapter cables for a period of three
years from the date of invoice.
Cable Termination Tools and Dies — Extron warrants cable termination tools for a period of three years from the date of
invoice, excluding the die.
Return Information
Units must be returned insured, with shipping charges prepaid. If not insured, you assume the risk of loss or damage
during shipment. Returned units must include the serial number and a description of the problem, as well as the name of
the person to contact in case there are any questions.
NOTE: To assure the highest level of service, a return authorization number must be obtained from Extron before
products are returned for service. Products must be shipped to Extron, prepaid along with proof of purchase
only after obtaining a Return Authorization (RA) number from the Extron Customer Support department.
Please contact Extron to receive an RA (Return Authorization) number:
USA: 714.491.1500 or 800.633.9876 Asia: 65.6383.4400
Europe: 31.33.453.4040 or 800.3987.6673 Japan: 81.3.3511.7655
Africa and Middle East: 971.4.299.1800
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