Table 26 -
Common Trouble Cases
1. If the device enters "POST mode" (the SIP/NET and function
button indicators are always on), the device system is damaged.
Please contact your location technical support to help you restore
your equipment system.
2. If the device enters "POST mode" (the SIP/NET and function
button indicators are always on), the device system is damaged.
Please contact your location technical support to help you restore
your equipment system.
Device could not register to a
service provider
1. Please check if the device is connected to the network. The
network cable must be connected to the [Network] interface
instead of the [Computer] interface.
2. Please check if the device has an IP address. Check the system
information. If the IP address is Negotiating..., the device has not
obtained an IP address. Please check if the network configuration is
correct.
3. If the network connection is good, please check your line
configuration again. If all configurations are correct, contact your
service provider for support, or follow the instructions in "10.4 Network
Data Capture" to obtain a registered network packet and send it to the
Fanvil Support Email to help analyze the issue.
Warning
The user manual for an intentional or unintentional radiator shall caution the user that changes or
modifications not expressly approved by the party responsible for compliance could void the user’s
authority to operate the equipment.
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