10 Trouble Shooting
When the device is not working properly, users can try the following methods to restore the
device to normal operation or collect relevant information to send a problem report to the Fanvil
technical support mailbox.
10.1 Get device system information
Users can obtain information through the [System] >> [Information] option on the device
webpage. The following information will be provided:
Device information (model, software and hardware version) and Internet Information etc.
10.2 Reboot device
The user can restart the device through the webpage, click [System] >> [Tools] >> [Reboot
Phone] and Click [Reboot] button, or directly unplug the power to restart the device.
10.3 Device factory reset
Restoring the factory settings will delete all configuration, database and configuration files on
the device and the device will be restored to the factory default state.
To restore the factory settings, you need to log in to the webpage [System] >> [Configuration],
and click [Reset] button, the device will return to the factory default state.
10.4 Network Packets Capture
In order to obtain the data packet of the device, the user needs to log in to the webpage of the
device, open the webpage [System] >> [Tools], and click the [Start] option in the "Network
Packets Capture". A message will pop up asking the user to save the captured file. At this time,
the user can perform related operations, such as starting/deactivating the line or making a call,
and clicking the [Stop] button on the webpage after completion. Network packets during the
device are saved in a file. Users can analyze the packet or send it to the Fanvil Technical
Support mailbox.
10.5 Common Trouble Cases
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