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CONTACTING TECHNICAL SUPPORT
PLEASE,
Before you call Technical Support, be sure you:
¥ READ THE INSTRUCTIONS!
¥ Check all wiring connections.
¥ Determine that the power supply and/or backup battery are
supplying proper voltages.
¥ Verify your programming information where applicable.
¥ Note the proper model number of this product, and the
version level (if known) along with any documentation that
came with the product.
¥ Note your First Alert customer number and/or company name.
Having this information handy will make it easier for us to serve
you quickly and effectively.
You may contact Technical Support via Toll Free Fax. Please include your
return fax number. You will receive a reply within 24 hours. You may also
contact Technical Support via modem to ATLIS-BBS, Tech Support's
Electronic Bulletin Board System. Replies are posted within 24 hours.
Premier Gold Technical Support: 800-538-5585 (8 a.m.-6 p.m. E.S.T.)
After 6pm E.S.T.: 800-421-5557
Please be sure to have your PIN number ready before calling.
Technical Support Fax Number: 1-800-447-5086
ATLIS-BBS Electronic Bulletin Board System: 1-516-496-3980
(1200 - 9600 Baud, 8 Data Bits, 1 Start/Stop Bit, No Parity)
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