freightliner Sprinter - Information on the Breakdown Assistance Call Via the Overhead Control Panel; Giving Permission for Data Transfer; Transferred Data During a Service Call

Information on thebreakdownassistance
call via the overhead control panel
Acall to theFreightliner Sprinter Customer Cen‐
terusing thebreakdown assistance button has
been initiatedvia theoverhead controlpanel:
In theevent of abreakdown, youwill getsupport:
R
Aqualified technician carries out repairson
siteand/or thevehicle will be towedtothe
nearestauthorizedFreightliner Sprinter Cen‐
ter
These services mayrequirepayment.
Dataistransmittedduring theconnection to the
Freightliner Sprinter Customer Center
(/ page174).
Giving permission fordatatransfer
Requirements:
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Thereisanactivebreakdown assistance call
(/ page 173).
Aqueryappearsasking if vehicle dataand the
vehicle position can be transferredtothe Freight‐
liner Sprinter Customer Center so as to process
your inquirymoreefficiently.
#
Select Yes.
Relevant identification data is transmitted
automatically.
Transferreddata during aservicecall
In certain countries youmustconfirm thedata
transfer.
The datatransferredwhen calling depends on the
services activated and thetype of call made.
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General information about thevehicle
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Concierge Service
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Accident and breakdown assistance
R
Service appointment arrangement
The following dataistransmitted if thedatapro‐
tection queryhas been confirmed in themultime‐
dia system or in theinstrument cluster:
R
Vehicle identification number
R
Reason forthe initiation of thecall
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Confirmation of thedataprotection prompt
If acall is made foraservice appointment via the
service reminder,the following datamay be
transmitted:
R
Current mileage and maintenance data
Transferispossible assuming therequired
datatransfer technology is supportedbythe
mobile service operator and thequality of the
mobileconnection is sufficient.
If accident and breakdown assistance is called
via thevoice control system, and thedataprotec‐
tion queryhas been confirmed, thefollowing data
can also be called up from thevehicle by the
Freightliner Sprinter Customer Center:
R
Current vehicle location
The following dataistransmittedifthe datapro‐
tection queryhas been declined in themultime‐
dia system or in theinstrument cluster:
R
Reason forthe initiation of thecall
R
Rejection of thedataprotection prompt
174
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